AFTER-SALES SUPPORT

After-Sales Service for HENGDE Production Lines

HENGDE supports customers from site preparation and installation through commissioning, operator training, spare parts and later production-line upgrades.

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Independent engineeringEquipment manufacturingProject delivery
HENGDE PROJECT SUPPORTInstallation, commissioning, training and later production support.
HENGDE production-line installation support at an overseas customer factory
HENGDEProject-specific configuration
InstallationSite support
TrainingOperator readiness
UpgradesLong-term support
01
PROJECT SUPPORT

Support through installation, production and later line upgrades

HENGDE stacking equipment installation at the Uzbekistan customer site OVERSEAS INSTALLATION
01

Installation Support

Prepare the factory and position the delivered equipment in the required production sequence.

  • Factory layout review
  • Foundation and site-readiness review
  • Equipment positioning
  • Installation guidance
HENGDE engineers checking production equipment during site commissioning SITE COMMISSIONING
02

Commissioning

Check the connected equipment and move from individual-machine operation into trial production.

  • Electrical and mechanical checks
  • Process sequence
  • Trial production
  • Equipment adjustment
HENGDE operator equipment training with the Indonesia customer team OPERATOR TRAINING
03

Operator Training

Help the customer team understand the delivered equipment and daily production sequence.

  • Operation
  • Routine maintenance
  • Quality control
  • Safety procedures
Raw-material review for a HENGDE lightweight wall material production project MATERIAL & PROCESS
04

Raw Material & Process Support

Review local inputs and production conditions when the process needs adjustment.

  • Review local raw materials
  • Process adjustment
  • Production troubleshooting
HENGDE main PLC control cabinet for production-line spare-parts support SPARE PARTS SUPPORT
05

Spare Parts

Identify the delivered equipment and component before confirming the applicable replacement part.

  • Parts identification
  • Applicable replacement
  • Packing and delivery
  • Technical documents
HENGDE equipment motion and control check used during remote technical support REMOTE TECHNICAL SUPPORT
06

Remote Support

Use operating information, photos and video to review equipment questions with the HENGDE service team.

  • Operating data review
  • Video troubleshooting
  • Adjustment guidance
  • Follow-up support
HENGDE cutting-system upgrade at the Shaoxing customer project LINE UPGRADE
07

Line Upgrade

Review the existing factory and bottleneck before changing capacity, cutting, automation or equipment.

  • Capacity expansion
  • Cutting-system upgrade
  • Automation upgrade
  • Equipment replacement
02
OPERATOR TRAINING VIDEO

Controls and operating-sequence training at the customer site

REAL OPERATOR TRAINING
01

HENGDE Operator Training

Customer-site footage covering control review, operating sequence and safe equipment use.

Watch on YouTube
DISCUSS YOUR PROJECT

Need Support for an Existing HENGDE Line?

Send the equipment name, model, issue description, photos or operating video so the support request can be reviewed.

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